FAQ

How to Schedule

Please do not schedule if you are not interested in attending.

  • Access the Labs page and understand the available labs
  • Schedule an available date and time
  • You must complete the name, email and country
  • [Action Required] You will receive an email with all details (Enjoy the Lab – Name | ID xxx pending)
    • The appointment has been made but the status is pending. To confirm, please reply the email within 4 hours with the paypal receipt otherwise it will be automatically canceled.
  • After you confirm, in four hours you will receive an email (Enjoy the Lab – Name | ID xxx confirmed)
    • The appointment is confirmed. That’s it : )
  • You will receive an email with the access information (Enjoy the Lab – Access Information | ID xxx) 05 minutes before the scheduled time
  • Follow the instructions, access the environment and enjoy your time
  • [Just for VCAP Simulator] The access will be interrupted after 180 minutes and within 1 hour you will receive an email with all the answers (Enjoy the Lab – Answers | ID xxx)

Frequently Asked Questions

  • Q: All scheduling dates are unavailable. How can I schedule?
  • A: Wait for new scheduling dates. Keep an eye on the labs page and also on my twitter page for news.
  • Q: There are dates available for scheduling, but I can’t schedule or haven’t received the confirmation email.
  • A: Send message from contact page. Send all the information to the schedule (name, email, country, date and start time).
  • Q: I did the scheduling but I didn’t receive pending / confirmation email. Should I schedule again?
  • A: No. Send message from contact page, so we can check if the schedule is correct.
  • Q: I can’t connect to the lab (RDP, Windows Server, etc). What should I do?
  • A: Answer the Enjoy the Lab – Access Information | ID xxx email with problem details and we will check.
  • Q: I did the scheduling but an unexpected came up. How can I cancel the appointment?
  • A: Answer the Enjoy the Lab – Name | ID xxx confirmed email or send message from contact page as soon as possible.
  • Q: I did the scheduling but I didn’t send the confirmation email. What happens now?
  • A: The appointment will be canceled automatically.
  • Q: I did the scheduling but I didn’t show up. What happens now?
  • A: Your other schedules will be canceled (if you have one) and you will have difficulty to scheduling again in the future.
  • Q: I received the access information, but I didn’t go.
  • A: If you don’t access within 30 minutes the access will be automatically closed (the environment was provisioned and you had the slot, so no money back).
  • Q: I canceled the appointment, will I get the money back?
  • A: No. You can make changes on your schedule until 24 hours before your scheduled time. After 24 hours you can only schedule with new payment.